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خلاصہ
CUSTOMER SERVICE PROFESSIONAL
Career Objective Obtain a position as a team-player in a people-oriented organization where I can maximize my office management tasks including - computer knowledge, organizational abilities, business intelligence and customer-service experience in a challenging environment to achieve the corporate goals.
Profile
More than 4 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge using Microsoft Excel, , Microsoft Word.
Ability to train, motivate, and supervise customer service employees.
A team player, acknowledged as Total Quality Customer Service Professional.
Develop plan, conduct audits and variance analyses, and maintain/update accurate inventories.
Synopsis of Achievements
Increased customer retention.
Successfully managing Customer Care of the region without direct supervision.
Reactivated key accounts, utilizing persuasion/mediation skills.
Proactive planning led to notable increase in morale in all departments.
Created customer satisfaction survey, drastically reducing potential problems.
تجربہ
Sr. Executive Regulatory Affairs
Liaison with Pakistan Telecommunication Authority on regulatory matters.
Numbering Allocation.
Acquiring of Signaling Point Codes.
Processing of Service Commencement Certificates.
Acquiring NOC for local and International Interconnect Agreements.
Resolving various frequency interference issues.
Managing the process of registration of Base Transceiver Stations and Microwave Links with the regulator.
Coordinating with various company departments to address Regulatory information and guidelines.
Participating in various meetings/conferences & seminar proceedings and represent organization interests.
Collecting and analyzing relevant network/traffic/commercial/financial/legal data regulatory reporting.
Draft various responses (consultations/policy issues) to the Regulator and other submissions.
Analyze information prepared by other departments to ensure compliance with regulatory reporting requirements.
Ensure regulatory compliance.
Investigating and reviewing with superior telecom regulatory practices and trends to provide baseline information for addressing regulatory requirements.
Provide regulatory support to commercial, technical and operational teams.
Liaising/coordinating with various Government Agencies and other CMO and WLL operators on Interconnections and regulatory issues.
Regional Operations Coordinator
Regional Coordiantor - Customer Care
-Managed a high-volume workload within a deadline-driven environment
-Ensured the swift resolution of customer issues (complaints, billing questions and payment extension/service requests) to preserve customer loyalty while complying With company
-Worked in conjunction with other departments to develop overall management strategies, provided support to the sales team/channel partners, worked on channel capability enchantment by staff training
-Oversee accuracy and promptness of sales documents and help in approving protocols, measure and report the efficacy of franchises and retailers
-Managed overall inventory of WiMAX devices
